Terms of service

TERMS OF SERVICE

1. OVERVIEW

This website is operated by HavenPetsCo (“HavenPetsCo,” “we,” “us,” or “our”). By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.

These Terms apply to all users of the website, including browsers, customers, vendors, and content contributors.

If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell pet products and related services to you.

2. ELIGIBILITY & ONLINE STORE TERMS

By using this website, you represent that:

  • You are at least the age of majority in your state or country of residence; or

  • You have given consent for any minor dependents to use this site under your supervision.

You may not use our products or services for any unlawful purpose or violate any applicable laws, including intellectual property laws.

Transmission of malicious code, viruses, or harmful software is strictly prohibited. Any violation may result in immediate termination of access to our services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any lawful reason, including suspected fraud, abuse, or policy violations.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or service without express written permission.

Credit card information is encrypted during transmission over secure networks.

4. PRODUCT INFORMATION & PRICING

We strive to display accurate product descriptions, pricing, and images. However:

  • Colors and product appearance may vary by device.

  • Information may occasionally contain typographical errors or inaccuracies.

We reserve the right to:

  • Modify pricing at any time without notice

  • Limit quantities

  • Discontinue products

  • Refuse or cancel orders

All offers are void where prohibited by law.

5. ORDER ACCEPTANCE & FRAUD PREVENTION

We reserve the right to refuse, limit, or cancel any order at our sole discretion. This may include orders that:

  • Appear fraudulent or unauthorized

  • Involve pricing or system errors

  • Are placed by resellers or distributors

  • Use inconsistent billing/shipping information

If an order is modified or canceled, we may attempt to notify you using the contact information provided at checkout.

You agree to provide accurate, current, and complete purchase and account information.

6. FULFILLMENT & SHIPPING DISCLOSURE

HavenPetsCo partners with third-party logistics providers and fulfillment partners to ship products to customers.

Products may be shipped from domestic and/or international fulfillment centers depending on availability and inventory.

Estimated delivery timelines are provided in our Shipping Policy and may vary due to carrier delays or high-demand periods.

7. OPTIONAL TOOLS

We may provide access to third-party tools or services “as is” and without warranties. We are not liable for issues arising from your use of third-party tools.

Future services or features introduced on the website will also be subject to these Terms.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials and assume no liability for their actions, policies, or practices.

9. USER COMMENTS & SUBMISSIONS

If you submit feedback, suggestions, reviews, or other content, you grant HavenPetsCo a non-exclusive, royalty-free, perpetual right to use, edit, publish, or distribute such content.

You agree your submissions will not:

  • Violate intellectual property rights

  • Contain unlawful or abusive content

  • Include malware or harmful code

We reserve the right to remove content at our discretion.

10. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

11. ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors or inaccuracies relating to product descriptions, pricing, shipping charges, transit times, and availability — including after an order has been submitted.

12. PROHIBITED USES

You may not use the website:

  • For unlawful purposes

  • To violate regulations or laws

  • To infringe intellectual property rights

  • To harass or discriminate

  • To upload malicious software

  • To collect personal information without consent

  • To interfere with website security

Violation may result in termination of access.

13. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

We do not guarantee uninterrupted, secure, or error-free service.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HavenPetsCo shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website or purchase of products.

In no event shall our total liability exceed the amount paid by you for the product giving rise to the claim.

Some jurisdictions do not allow limitations of liability, so certain limitations may not apply to you.

15. INDEMNIFICATION

You agree to indemnify and hold harmless HavenPetsCo, its affiliates, officers, employees, and service providers from any claim or demand arising out of your breach of these Terms or violation of applicable law.

16. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

17. TERMINATION

These Terms remain effective unless terminated by you or us. We may terminate access immediately if you violate these Terms.

18. ENTIRE AGREEMENT

These Terms, along with referenced policies, constitute the entire agreement between you and HavenPetsCo regarding use of the website.

19. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.

20. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.


CONTACT INFORMATION

Contact Information:
Store Name: HavenPetsCo
Address: 831 Leach Ave, Thomasville, NC. 27360, USA
Email: info@havenpetsco.com
Phone: +13363139197