Refund policy
Returns & Refund Policy (30 Days)
At HavenPetsCo, your satisfaction matters to us. If something isn’t right with your order, we’re here to help with a straightforward 30-day return policy.
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Return Eligibility
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, items must:
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Be unused and unwashed
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Be in original condition
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Include original packaging, tags, and accessories
Returns that do not meet these conditions may not be approved.
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Return Shipping Responsibility
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged during shipping, or incorrect, we will cover the return shipping cost at no expense to you.
Change of Mind or Ordering Error
If you ordered the wrong item, selected the wrong size, or simply changed your mind:
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You are responsible for return shipping costs.
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Original shipping charges (if applicable) are non-refundable.
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How to Request a Return
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Email Us
Send your order number and reason for return to:
info@havenpetsco.com -
Receive Return Instructions
Once approved, we will provide detailed return steps. -
Prepare Your Package
Securely repack the item in its original packaging with all included materials. -
Ship the Item
Drop off the package at the specified carrier location as instructed.
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Refund Timeline
After your return is received, we will inspect the item to confirm it meets eligibility requirements.
If approved:
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Refunds are issued to the original payment method.
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Please allow up to 7 business days for processing.
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Banking institutions may require additional time to post the refund.
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Exchanges
Need a different size, color, or product? Contact us and we’ll guide you through the exchange process quickly and efficiently.
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Non-Returnable Items
Certain products may be designated as non-returnable due to hygiene or safety considerations. These items will be clearly marked on the product page before purchase.
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Return Costs
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For Defective Products: No cost to the customer. This only applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
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For More Information
Questions?
Please visit our FAQs page or contact our customer services.
Contact Information:
Store Name: HavenPetsCo
Address: 831 Leach Ave, Thomasville, NC. 27360, USA
Email: info@havenpetsco.com
Phone: +13363139197
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.