FAQ

Frequently Asked Questions (FAQ)

Welcome to HavenPetsCo’s FAQ page.
We’re committed to making your shopping experience simple, transparent, and stress-free. If you don’t see your question below, please contact us at info@havenpetsco.com and we’ll be happy to help.

1. How long does shipping take?

We process and ship orders as quickly as possible.

  • Handling Time: 1–2 business days

  • Transit Time: 6–8 business days

  • Estimated Delivery: 7–10 business days total

Delivery times may vary slightly depending on location and carrier conditions. For complete details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. We offer free standard shipping within the United States.

Shipping availability and promotions are outlined in our Shipping Policy.

3. Where is HavenPetsCo located?

HavenPetsCo is a U.S.-based online pet products brand. We operate exclusively online, allowing us to offer thoughtfully curated, high-quality products for pets at competitive prices.

At this time, we ship within the United States only.

4. What if I receive a damaged or defective product?

If your item arrives damaged or defective, please contact us within 30 days of delivery. We will provide a replacement or appropriate resolution at no additional cost once the issue is verified.

Please refer to our Return Policy for full details and instructions.

5. Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window after an order is placed.

If you need to cancel your order, please contact us as soon as possible. Once processing or shipment begins, cancellations may no longer be possible.

6. What is your return policy?

We offer a straightforward return process designed to give you peace of mind.

For full eligibility requirements, timelines, and instructions, please review our Return Policy page.

7. When will I receive my refund?

Once we receive and inspect your returned item, approved refunds are issued to your original payment method.

Most refunds appear within 5–7 business days, depending on your financial institution or payment provider.

See our Return & Refund Policy for additional details.

8. Do your products come with a warranty or guarantee?

Yes. We offer a 30-day satisfaction guarantee on eligible purchases.

If you experience an issue with your order, please contact us so we can make it right. Warranty details are outlined in our Return Policy.

9. How can I contact customer support?

You can reach us by:

We aim to respond within 24–48 business hours.

10. Do you ship internationally?

At this time, we ship exclusively within the United States.

11. Do you have a physical retail location?

No. HavenPetsCo operates as an online-only store. This allows us to focus on product quality, customer service, and competitive pricing for pet owners nationwide.

12. Do you offer bulk or wholesale orders?

Yes. We accept bulk orders for businesses, shelters, and organizations.

Please contact us directly to discuss pricing and availability.

13. How do exchanges work?

If you need to exchange a product, please review our Return Policy for eligibility and step-by-step instructions. We’re happy to assist you through the process.

14. How can I track my order?

Once your order ships, you will receive tracking information via email.

You can also track your shipment anytime through the Track Order page on our website.

Contact Information

Store Name: HavenPetsCo
Address: 831 Leach Ave, Thomasville, NC. 27360, USA
Email: info@havenpetsco.com
Phone: +13363139197

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.