HavenPetsCo Shipping Policy

At HavenPetsCo, we know how important it is to receive your pet’s essentials quickly and reliably. That’s why we keep our shipping process simple, transparent, and dependable.

We proudly offer free shipping on all U.S. orders.

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Shipping Coverage

We currently ship to:

• United States

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Order Processing & Delivery Time

Order Cut-Off Time
Orders placed before 5:00 PM (EST), Monday–Friday will begin processing the same business day. Orders placed after this time will be processed the next business day.

Handling Time
Orders are prepared and dispatched within 1–2 business days (Monday–Friday).

Transit Time
Once shipped, delivery typically takes 6–8 business days (Monday–Friday).

Estimated Total Delivery Time
Most orders arrive within 7–10 business days from the time of purchase.

Please note that delivery times are estimates and may vary due to carrier delays or high-volume periods.

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Shipping Carriers

To ensure reliable delivery, we partner with trusted U.S. carriers:

• United States Postal Service (USPS)

• UPS

• FedEx

Carrier selection depends on your location and fulfillment logistics.

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Shipping Costs

We offer free standard shipping on all orders within the United States.
There is no minimum purchase requirement.

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Delivery Concerns

If your package is delayed, lost, or arrives damaged, please contact us promptly at info@havenpetsco.com. Our support team will work quickly to resolve the issue.

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Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number. You may use this number to monitor your package until delivery.

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Questions?

For additional information, please visit our FAQ page or reach out to our customer support team. We’re always happy to help you and your pets.

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Contact Information

Contact Information:
Store Name: HavenPetsCo
Address: 831 Leach Ave, Thomasville, NC. 27360, USA
Email: info@havenpetsco.com
Phone: +13363139197
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.